RETURNS

  

Our policy lasts 7 days.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

We only refund items if they are defective or damaged.

 

Please send us an email at info@mylastingbouquet.com.au regarding the damaged or defective arrangement. We will notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 - 14 days.

 

 

EXCHANGES

 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@mylastingbouquet.com.au

 

 

GIFTS

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.